F.A.Q.’s

What are the carriage costs for wholesale orders?

UK MAINLAND

Carriage is paid on orders over £500.

Orders under £500 are charged as follows:

1 box under 5kg – £7.00  More than 1 box with total weight under 5Kg – £8.50

Orders 5kg-10kg – £8.50

Orders over 10kg – £12

BRITISH ISLANDS  AND NORTHERN IRELAND

Carriage is £20 up to 15kg. Orders over 15kg will be charged at cost – a quote will be supplied.

IRELAND AND OVERSEAS

Carriage is charged dependent on weight and location. We will supply you with a quote or you can arrange your own collection.

What is the minimum order?

Opening orders must be a minimum of £200

Repeat orders are minimum £120. Any orders below this amount will incur a 10% surcharge

All orders must be emailed to info@northlightdesign.co.uk

An order form is available to download under Order Forms.

Please ensure SKU, Description and quantity, are clearly stated. If there are queries because of incorrect SKU’s this will inevitably hold up your order. It is your responsibility to accurately communicate the items and quantity you wish to order.

You may get a split delivery, especially if you order across our brands. You will not incur any additional carriage charges if your order is not delivered complete. When we are aware new designs are not available for more than 6 weeks we will ask you to reorder and these items will not be kept on back order.

How can we obtain images?

Please email info@northlightdesign.co.uk to request images. We are unable to supply images for products you have not ordered.

Images from the Rifle Paper Co. website are for the sole use of Rifle Paper Co. and are copyrighted.

Do we drop ship?

No. We do not use a drop ship model to any customers for any of our brands. It is not recommended to advertise products for sale that you do not hold stock of.

Do we hold stock of all of our brands in the UK?

We hold stock of House of Rym, Pluto Produkter, Farg Form, Garance Dore and Rifle Paper Co. in the UK, although we cannot guarantee that all items will be in stock at all times.

We order in stock from Klippan, Bengt & Lotta from Sweden.

How long will my order take to dispatch?

Orders for brands that we hold stock of are generally dispatched between 3-5 business days, although this can increase at peak times.

Orders for brands that need to be ordered in can take up to 3 weeks.

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